Wyse 3820TX Specifications download pdf (Page 33)

Troubleshooting

Table 3 provides you with solutions to common problems and issues you may encounter

while using the 3820TX.

Table 3 Troubleshooting the 3820TX

Problem Solution

The 3820TX tablet thin client does not turn

on.

• Make sure the plugs and connections are securely

inserted in their ports.

• The battery might also be low so plug into the AC adapter.

You are having trouble connecting to the

wireless network.

• Refer to “Installing and Configuring a PCMCIA Network

Card” on page 11 for more information on connecting to

the network.

• Talk to your Network Administrator to make sure you have

all of the network settings configured correctly.

Battery runs out of power quickly. • You may be using 3820TX tablet thin client in ways that

can drain the batteries more quickly. Using a wireless

PCMCIA card or setting the display screen on the brightest

level are two situations that can deplete the battery.

• The battery may be old. If your battery is more than a year

old it may need replacement.

3820TX tablet thin client automatically

shuts down.

The battery pack might have too little power to continue to run.

If this happens, 3820TX tablet thin client shuts down to save

its data. Connect to AC power and charge the battery.

Data or settings have been lost. • Most likely, 3820TX tablet thin client has lost power.

• Plug 3820TX tablet thin client in to an electrical power

source using the AC adapter and charge the battery.

3820TX tablet thin client does not detect a

wireless PCMCIA card.

• Make sure the wireless PCMCIA card is inserted properly.

Do not force the PC card in as that may damage some

pins.

• Make sure the wireless PCMCIA card driver is installed

correctly.

• Refer to the documentation that came with the wireless PC

card for further troubleshooting.

While connected to the server the

keyboard and mouse freeze.

The connection to the server may be broken:

• Turn the 3820TX tablet off, then on again.

• Verify that you have a working network connection.

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Wyse 3820TX Specifications Page 33

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